Hydreigon EX SSP en 223/191

Missing Order

While most orders arrive on time, there are rare occasions when packages may be delayed or go missing during transit.

In line with our courier’s policies, we are unable to investigate or claim for a missing parcel until 10 working days have passed since dispatch. We kindly ask for your patience during this period. If your package has not arrived after 10 working days, please contact support@cardcarvery.com, and a member of the team will assist you in assessing your eligibility for a full refund.

Please note: To process claims for items lost in transit, you will be required to complete and sign any and all documentation required by the delivery company.

 

 

Order Arrived Not as Described

If your order arrives damaged, incorrect, or missing parts, we’re sorry it wasn’t delivered in perfect condition. Please contact support@cardcarvery.com, and a member of our team will get in touch promptly to discuss how we can resolve the issue for you.

Unwanted Item

If you wish to return an unwanted item, we’re happy to offer a full refund, provided the product remains unopened in its original retail packaging. Returns must be requested within 28 days of receiving the item. To begin the process, please contact support@cardcarvery.com. A team member will provide you with a Return Reference Code (RRC) and detailed return instructions. Please ensure you include your Return Reference Code (RRC) with your item. Returns without an RRC may be rejected or result in significant delays in processing your refund.

Shipping Information

Our shipping rates are determined by the weight and size of your order. Below is a breakdown of our standard shipping rates:

• Single cards or small packs: £2.99
• Mid-sized products: £4.99
• Large or heavy products: £10.99

Dispatch Times

We aim to dispatch all orders within 24 hours. 

 

Delivery Information

• Mainland UK: All orders are shipped via a tracked courier service.
• Remote UK Locations: Orders to the Scottish Highlands, Northern Ireland, Channel Islands, and other remote areas may experience longer delivery times.

Please contact support@cardcarvery.com for any more information.